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Contact centre solutions

Give your customers an excellent experience

From intelligent routing and IVR to proactive contact management and workforce optimisation. You’ll transform customer service with our award winning contact centre solutions.

Using the latest technology from leading providers, we build and manage solutions that integrate your customer communication channels, as well as your internal systems.

So you can let your customers decide how they contact you – and make sure your responses are quick, efficient and accurate.

  • Increase productivity and improve customer service – with IVR and intelligent routing
  • Enjoy a rapid ROI – automate complex customer requests and transactions
  • Generate revenue and build customer loyalty – with proactive contact management
  • Speed up decision making – using advanced business intelligence tools

Contact centre services

Automatic call distribution

Manage inbound calls more effectively with a sophisticated routing system that lets you decide how customers are connected to agents.

  • Increase routing flexibility
  • Reduce costs and increase efficiency
  • Deliver a personalised service

Intelligent customer routing

Use customer insights to greet and route callers intelligently – giving them personalised messages, call-back options, even billing and appointment reminders.

  • Unify self and assisted services
  • Enhance the customer experience
  • Connect callers to agents or non-agent specialists

Multichannel and multimedia contact centres

Let your customers choose how they contact you – then connect them seamlessly to the most appropriate site or agent.

  • Integrate IP and traditional voice systems
  • Reduce management costs
  • Support flexible working

Proactive contact management

Integrate inbound and outbound communications to increase customer interactions – and generate more revenue with dynamic sales and marketing campaigns.

  • Boost agent productivity
  • Improve customer service and support
  • Meet service level and compliance requirements

Call recording

Record calls to improve the customer experience – as well as protecting your business and ensuring compliance with regulations and procedures.

  • Use advanced recording and retrieval software
  • Record calls for training and quality management
  • Simplify compliance monitoring and verification

Workforce management and optimisation

Improve performance with software that lets you forecast, plan and schedule more effectively – and tools for everything from liability recording to speech analytics.

  • Manage performance across multiple sites
  • Simplify quality monitoring
  • Get centralised reports on all business functions

IVR and self service

Deliver a superior customer experience with integrated speech applications that automate a wide range of requests and transactions.

  • Provide a user friendly, intuitive service
  • Automate more complex tasks
  • Enjoy a rapid ROI

Business intelligence

Speed up decision making with data collection and reporting tools that give you a comprehensive view of customer interactions and operational performance.

  • Consolidate data collection and reporting
  • Simplify multi site and multichannel analysis
  • Monitor all customer interactions

Contact us

Want to discuss your options?

Call us on 08706 067 722 – or get us to call you

Need more info? Email us and we'll get in touch.